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DedicatedServerCity Support Center can be reached via our 24/7 customer service phone number or 24/7 support ticketing system. Please note that as a self-managed server not all support is free. Below you will find a list of services that are included for free and what services you will pay for on a per ticket basis. Each support ticket is $15 and will be automatically charged to your account.



  Network Uptime Guarantee
  Hardware Replacement Guarantee
  FREE Operating System Reloads
  FREE Server Reboots
  24x7 Support Center
  24x7 Support Ticketing System
  Hardware Troubleshooting
  Network Troubleshooting


  Control Panel Troubleshooting
  Apache / IIS Troubleshooting
  Email Troubleshooting
  MySQL / MS SQL Troubleshooting
  FTP Troubleshooting
  DNS Troubleshooting
  OS Patching Request
  Vulnerability Checking


If you have any technical support requests or account issues, please use your Customer Login or call 888-983-9993, then select 2 for Customer Support.



Self-Managed Means?

Self-Managed hosting means you manage/configure the server applications while DedicatedServerCity manages the server hardware and network. You will have full root (Linux) access or administrator (Windows) access to install, configure, and managed all base applications as well as any 3rd party applications you desire.

DedicatedServerCity will monitor and manage the server hardware and network which we back with our SLA. We gaurantee the network to be up 100% of the time and to replace any hardware failures within 2 hours.

However, self-managed hosting does not mean you are on your own. If required, we can provide you assistance through our ticket-based support center to help you troubleshoot your server.

Call: 888.983.9993

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"Your support is excellent, vastly superior to my previous hosting provider. Your technicians actually speak English and knew what they were talking about. Anybody who is looking for quality and value need look no further."

Kent - Carlsbad, CA








NEED MORE INFO?

Call us at
1-888-983-9993
to speak to our
Dedicated Server experts.




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Full Root-Level Access

Customizable Packages

FREE OS Reloads

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SAS70 Type II Certified

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