DedicatedServerCity Support Center can be reached via our 24/7 customer service phone number or 24/7 support ticketing system. Please note that as a self-managed server not all support is free. Below you will find a list of services that are included for free and what services you will pay for on a per ticket basis. Each support ticket is $15 and will be automatically charged to your account.

Network Uptime Guarantee   Hardware Replacement Guarantee   FREE Operating System Reloads   FREE Server Reboots   24x7 Support Center   24x7 Support Ticketing System   Hardware Troubleshooting   Network Troubleshooting

Control Panel Troubleshooting   Apache / IIS Troubleshooting   Email Troubleshooting   MySQL / MS SQL Troubleshooting   FTP Troubleshooting   DNS Troubleshooting   OS Patching Request   Vulnerability Checking

If you have any technical support requests or account issues, please use your Customer Login or call 888-983-9993, then select 2 for Customer Support.



Self-Managed Means?

Self-Managed hosting means you manage/configure the server applications while DedicatedServerCity manages the server hardware and network. You will have full root (Linux) access or administrator (Windows) access to install, configure, and managed all base applications as well as any 3rd party applications you desire.

DedicatedServerCity will monitor and manage the server hardware and network which we back with our SLA. We gaurantee the network to be up 100% of the time and to replace any hardware failures within 2 hours.

However, self-managed hosting does not mean you are on your own. If required, we can provide you assistance through our ticket-based support center to help you troubleshoot your server.